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8 D Problem Solving

Brief Overview

8D (Eight Disciplines of Problem Solving) is a meticulous process used to solve complex problems. This is a popular method for problem solving because it is reasonably easy to teach and effective. 8D uses composite problem solving methodology, by borrowing tools and techniques from various approaches. The original 8D process was pioneered by Ford Motor Company and called TOPS (Team Oriented Problem Solving). The process is documented on a form with attachments; however, following the form does not complete the 8D process and will not yield desired results

OBJECTIVES OF PROGRAM

+Describe the benefits of using the 8D model for solving problems
+Identify the steps of the 8D problem solving model
+Compare the 8D problem solving model to other industry models, including PDCA and DMAIC
+Identify which problem solving tools are best used in conjunction with any particular step in the 8D process.
+Design a Check Sheet for recording data
+Construct a Pareto Chart
+Use an IS/IS NOT analysis for problem definition
+Use the 5 Whys (Multiple Whys)
+Use Structured Brainstorming techniques
+Create a Cause and Effect (Fishbone) Diagram
+Use the Nominal Group Technique (NGT)
+Use a Force Field Analysis
+Use an Action Matrix
+Create a Histogram
+Create a Scatter Diagram
+Construct a Run Chart
+Describe the fundamentals of Value Stream Mapping
+Explain the six basic principles of Statistical Process Control
+Describe basic types of control charts
+Describe the use of Process Capability (Cp and Cpk)

METHODOLOGY:

Interactive and group exercises on application of the tools.

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