DURATION

Classroom
Hours
0
Virtual
Hours
0
Elearning
Hours
0

AVAILABLE MODE

Classroom

Y

Virtual

Y

Elearning

Y

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PROBLEM SOLVING

Brief Overview

OBJECTIVES OF PROGRAM

+Problem solving with sales/ customer / service perspective
+Building ownership towards challenges/ problems with a customer centric approach
+Developing a solution centred mindset
+Working in the Circle of Influence instead of what cannot be done
+Developing a proactive mindset towards problems
+Using tools of planning and root cause analysis – using basic problem solving tools.

METHODOLOGY:

ILD (Instructor Led discussion), Group Discussion, Caselets, Videos

Who is the course for?