DURATION

Classroom
Hours
0
Virtual
Hours
0
Elearning
Hours
0

AVAILABLE MODE

Classroom

Y

Virtual

Y

Elearning

Y

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QFD – QUALITY FUNCTION DEPLOYMENT

Brief Overview

Quality Function Deployment (QFD) was developed to bring a personal interface to modern manufacturing and business. In today’s industrial society, where the growing distance between producers and users is a concern, QFD links the needs of the customer (end user) with design, development, engineering, manufacturing, and service functions.

OBJECTIVES OF PROGRAM

+Definitions of Quality
+Quality and customer satisfaction
+Customer delight as a concept
+Listening to the voice of the customer
+Understanding customer needs and perceptions of Quality
+Quality assurance systems and effectiveness
+Limitations of Quality assurance systems
+Thinking beyond the technical assurance of quality
+The Quality function deployment tool
+The Origins of QFD
+Why QFD?
+Benefits of QFD
+Uniqueness of QFD to Quality function
+Information needs for QFD
+Structuring the QFD diagram

METHODOLOGY:

Interactive group techniques using application exercises

Who is the course for?

People in operation, product development, engineering, manufacturing