TOTAL QUALITY MANAGEMENT
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“Be passionate about solving the problem, not proving your solution.”
~Nathan Furr
The total quality management concept is a process that goes beyond the physical and cultural aspects of an organization, to also include their operational and financial aspects. It can help managers assess how they can improve their organization.
The total quality management concept has been around since the early 1900s, but it got its name in the 1950s. TQM became popular in Japan after World War II because of its contribution to helping rebuild the country’s economy.
So how does it work? This model is based on three pillars: leadership, employee empowerment, and customer satisfaction. For example, if you are a manager at a company, your role as a leader is to make sure all employees understand that their skills are valuable, and they have a voice in the company’s decisions.
- All
- Business
- Front Line
- Leadership
- TQM
5 S
7 QC TOOLS
8 D Problem Solving
Analytical Tools and Techniques
COST OF QUALITY
DATA ANALYSIS
DESIGN OF EXPERIMENT
ELECTRICAL SAFETY AWARENESS
FMEA OR DFMEA – FAILURE MODE AND EFFECTS ANALYSIS
FORECASTING
KAIZEN
LEAN MANUFACTURING
MARKET INTELLIGENCE
MARKET RESEARCH
PRODUCTIVITY IMPROVEMENT TECHNIQUES AND TOOLS
PROJECT MANAGEMENT
QFD – QUALITY FUNCTION DEPLOYMENT
SIX SIGMA
STATISTICAL PROCESS CONTROL
SUPPLY CHAIN MANAGEMENT
TIME MOTION STUDY
WAREHOUSING & INVENTORY MANAGEMENT
WORLD CLASS MANUFACTURING
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