- Author: Tachub India
- Dt. Updated:
- 8826904321 I 9650600567
- hello@tachub.in
DURATION
Classroom
Hours
0
Virtual
Hours
0
Elearning
Hours
0
AVAILABLE MODE
Classroom
Y
Virtual
Y
Elearning
Y
SHARE THIS PROGRAM:
For more details :
POST SALES – PARTS & SERVICE SELLING
Brief Overview
Today post-sales service and parts sales have become a huge brand value for companies initial product sales. A good after sales and parts sales availability creates a good word of mouth for the brand , helping the brand to make good sales.
Good service and availability of parts also helps company build revenue. Current challenge as understood is that for servicing most of the vehicle / Equipment’s owners get their services done by local workshops or support person, or prefer to choose alternate market, since that save the owners 15 to 25 % over all cost… Hence the program focusing on influencing, pushing and discussing the benefits of organizations spare parts with customer.
Good service and availability of parts also helps company build revenue. Current challenge as understood is that for servicing most of the vehicle / Equipment’s owners get their services done by local workshops or support person, or prefer to choose alternate market, since that save the owners 15 to 25 % over all cost… Hence the program focusing on influencing, pushing and discussing the benefits of organizations spare parts with customer.
OBJECTIVES OF PROGRAM
+Customer handling skills
+Addressing the challenges for selling spare part to the customer
+Developing MOT for service experience
+Selling Approach / recommending / counseling customer to use only organization branded spare parts
+Getting out the fear of “ How will sell Spare parts”
+Cross selling AMC or other membership
+Cross Selling Extended warranty
+Or Discounts cards etc.
METHODOLOGY:
ILT, Role Plays, Activities, BPS, Videos.