TOTAL QUALITY MANAGEMENT

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“Be passionate about solving the problem, not proving your solution.”
~Nathan Furr

The total quality management concept is a process that goes beyond the physical and cultural aspects of an organization, to also include their operational and financial aspects. It can help managers assess how they can improve their organization.

The total quality management concept has been around since the early 1900s, but it got its name in the 1950s. TQM became popular in Japan after World War II because of its contribution to helping rebuild the country’s economy.

So how does it work? This model is based on three pillars: leadership, employee empowerment, and customer satisfaction. For example, if you are a manager at a company, your role as a leader is to make sure all employees understand that their skills are valuable, and they have a voice in the company’s decisions.

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