Telephone Etiquette training is important for a lot of reasons. First, it benefits the company by giving the customer the best experience. Second, it benefits the employee by improving their skills and helping their professional growth. Third, it benefits the customer by helping them improve their interpersonal skills with others.
There are three major ways to develop effective telephone etiquette: listening, speaking and non-verbal communication.
When you receive a call, your goal is to ensure that the person on the other end of the line feels that they have been heard, seen, and recognized.